Return & Refund Policy

1. Order Cancellation

You may cancel your order before it has been dispatched for a full refund. Once your order has been shipped, it can no longer be canceled. However, you can still return it after delivery (see “Returns” below). To request a cancellation, please contact us immediately at info@americanglobalcontainershippingcorp.com.

2. Returns Eligibility

You may request a return within 30 days of receiving your order, provided that:

• The product is unused, undamaged, and in its original packaging.
• The product is not custom-built, personalized, or otherwise ineligible for resale.

Items not eligible for return include:

• Custom or made-to-order goods (e.g., Container Cafes or Home Offices).
• Goods that have been used, installed, or modified after delivery.
• Goods not suitable for return due to hygiene or safety reasons.
• Goods that have been inseparably mixed with other materials after delivery.

All returns are subject to inspection. Products that do not meet the above conditions may be declined for refund or replacement.

3. How to Return a Product

To start a return, please contact our team at info@americanglobalcontainershippingcorp.com with your order number, a brief reason for the return, and photos of the product (if damaged or defective). Once approved, you will receive the return shipping address and instructions.

Authorized Return Address:

American Global Container Shipping Corp
141-16 28TH AVE 6B
FLUSHING, NY 11354, USA

Important: Customers are responsible for the cost and risk of returning items unless the product arrived damaged or incorrect. We recommend using a tracked and insured courier service.

4. Refund Process

Refunds are processed within 7–10 business days after we receive and inspect the returned item. Refunds are issued to your original payment method. If your return is approved, you’ll receive a confirmation email. If the return does not meet our policy terms, we’ll notify you by email with an explanation.

5. Damaged, Defective, or Wrong Item

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order details. We’ll arrange either a replacement at no extra cost or a full refund, depending on your preference. We cover all shipping costs for valid damaged or incorrect product returns.

6. Warranty Claims

Some products may come with a limited warranty. If you experience an issue within 90 days of delivery, please contact us to start a claim. Once verified, we will offer a replacement, a refund, or store credit—depending on stock availability and claim validity.

7. Refund Timeline

Once approval is granted, please allow 7–10 business days for the funds to appear. Bank or payment processor timelines may vary slightly. If you haven’t received your refund after 14 days, please contact your bank before reaching out to us again.

8. Gifts and Store Credits

If your item was marked as a gift at purchase, you’ll receive store credit once the return is received. If it wasn’t marked as a gift, the refund will be applied to the original purchaser's payment method.

10. Transparency Promise

American Global Container Shipping Corp operates with full honesty and clarity. We do not misrepresent the condition of our products, pricing, or return guarantees. Every customer deserves straightforward policies — what you see is what you get.